We were greeted very nicely with champagne, flowers wreath and refreshing towels. The check-in went from very quiet and relaxing. Tip: Treat according to two more towel cards. On the way to the room we were familiar with the amenities of the hotel and all the facilities were shown to us. We had opted for a Deluxe Lagoon Room with direct access to the lagoon pool. This Lagoon is open to all guests who have such an entry, so it may be that other guests can swim in the pool over. We have not bothersome because the Lagoon pool was never very busy during our stay and we had most of our Lagoon section to ourselves. The beautiful large main pool we never used it because we were on the beach and in the Lagoon Pool.
The room (# 53) was in the back area of the plant and was away from the main pool. It is typical in dark wood very tastefully decorated. The acoustics in the room complex is not the German standards, thus few noises are heard from the neighbors and from the outside. The bathroom has two sinks, a large shower and toilet are located overlooking the green. The bathroom was very well equipped with plenty of towels and plenty of beautiful accessories. Even in the bathroom and in the shower flowers were laid. The room was a good size and with this electronic device. Unfortunately, the air conditioning was only up to max. 27 degrees adjustable, but this felt a lot colder and also we found the air conditioning as loud. The cleaning of the room was always very thorough and free bottled water and ice were filled 3 times a day.
When you travel to foreign countries, you have to get away from very strong German breakfast. For us, the breakfast buffet was very rich. Freshly prepared egg dishes, pancakes, jams, Nutella!, Honey, fruit, 6 different fresh fruit juices, home-baked breads, etc. to International standard on German sausages and cheeses. But there were plenty of other foods to choose from and enjoy.
Spa and fitness we have not used, but has been heavily used by other guests.
We have 3 x chosen the hotel's restaurant "Oriental Spoon". The service and the Thai food was the finest of all. Ample selection of dishes on the menu. The prices are for a 5 star hotel very convenient. Of course, such a hotel can not be compared with the dirt cheap Thai food stalls. Wine and alcohol in Thailand is much more expensive than anywhere in Europe.
Catch Beach Club on the hotel is within 300 meters of a green space. Us the Beach Club has enjoyed. There, you get fresh towels and there are plenty of chairs and daybeds. The beds are very good, but in the entire Beach Club could easily susceptible to dirt bright cushions are times replaced. The staff there were always always ready and attentive. One evening we enjoyed the BBQ buffet. We found it, despite the relatively high price, very rich (eg, shrimp, lobster, sushi and beef fed, etc.) and of high quality. The Catch Beach Club is the venue for the extravagant on Phuket. Every afternoon from a DJ spins.
It is worth mentioning that chairs, umbrellas and towels for the hotel guests are charged at the Beach Club and any other non-guests.
Free Wi-Fi is available throughout the hotel complex and at Catch Beach Club available. The crowd is mixed and come from all countries.
All the staff speak good English and were always very friendly.
We had a wonderful stay at Twin Palms and can highly recommend the hotel.